Frequently asked questions.
Information about services, pricing, materials, warranties, payment methods and service areas.
Services, pricing and booking.
For a question about a specific installation, contact us and include a short description and photos where possible.
Can I contact you if my service is not listed?+
Yes. The website covers the most common requests, but Pimlico can assist with a wider range of plumbing, heating, gas and appliance work. Send a short description or photo for an initial assessment.
Do you take emergencies?+
Yes. The emergency line is available 24/7 on 0774 926 611 for major leaks, burst pipes, flooding and urgent boiler faults. Same-day and after-hours supplements can apply; they are explained before attendance.
What plumbing work do you do?+
Leak repairs, pipe replacement, taps, toilets, sinks, baths, showers, drainage, filters and complete plumbing systems for homes and commercial spaces.
What heating work do you do?+
Boilers, water heaters, radiators, underfloor heating, heat pumps, system cleaning, repairs, configuration and maintenance. Where relevant, work can also include chimney inspection or cleaning and clearing restricted radiators.
What gas work do you do?+
ANRE-authorised gas-system design, installation, connections, inspections, servicing and repairs for homes and commercial premises, including work serving boilers, cookers, ovens and gas water heaters.
Can I ask for an assessment or second opinion only?+
Yes. Pimlico can inspect the issue, explain the available solutions honestly and provide a cost estimate even if you later choose another provider.
Can the work be handled in English?+
Yes, end to end. Robert ran installation teams in the UK for ten years, so the quote, the visit and the invoice can all happen in English — many of Pimlico’s Google reviews are written in English by international residents.
Is the work guaranteed?+
Yes. A one-year workmanship warranty is standard and is supported by the invoice. Product and material warranties follow the manufacturer’s terms and applicable law, so their duration can vary.
Do I need to buy the materials?+
No. You can buy from a recommended list, or Pimlico can source suitable materials from established suppliers for the stated collection fee.
Do you offer business maintenance?+
Yes. Tailored B2B plans can include periodic plumbing and heating checks, minor repairs, preventative replacement of worn components and agreed discounts for labour or materials.
How can I pay?+
Cash, card via POS or bank transfer. Company invoices are available on request.
Where do you work?+
Across every Bucharest sector and throughout Ilfov. Work further away may be possible by agreement and with an additional travel charge.
How are prices calculated?+
The intervention type, complexity, expected duration and required materials all affect the final price. The published guide shows indicative labour rates; the confirmed quote is based on the actual job.
What does a travel or assessment visit cost?+
Travel is a flat 75 RON anywhere in Bucharest and a flat 150 RON anywhere in Ilfov, plus a 50 RON assessment visit in Bucharest. The assessment fee is waived when you accept Pimlico’s quote for the work.
How do I book or cancel?+
Call 0774 926 611, email info@pimlico.ro, use WhatsApp or the contact form. Scheduling reflects urgency, location and availability. If plans change, please give as much notice as you can.
Ask us a question.
Call or send us a short description and a few photos. We will confirm whether the issue can be priced remotely or requires an assessment visit.